Expertise,
delivered to you.
Bekum SmartConnect.
Remote support that makes a difference.
With SmartConnect, Bekum offers a modern, encrypted remote maintenance service that gives you immediate access to our technical expertise – with no waiting and no on-site visit. Through a secure VPN connection, our technicians access your machine, analyze faults, initiate measures or guide your team through settings. This saves time, reduces costs, and keeps your production running.
Your advantages at a glance
- Quick help without technician travel:
Many issues can be resolved faster via remote access – no wait times, no travel costs. - Encrypted connection & maximum IT security:
Access is via a secured VPN tunnel – keeping the machine network separate from the corporate network. - Logged access with full transparency:
Every remote access is logged – ensuring traceability and IT compliance. - Cost-effective and instantly available:
Save time and money – especially for small issues or adjustments. - Ideal for international sites:
SmartConnect works worldwide – perfect for locations outside the headquarters. - Optional with Augmented Reality:
With AR visual assistance, communication becomes even clearer – for faster real-time solutions.
SmartConnect explained – How remote service works today
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Direct help. Digital. Secure.
With Bekum SmartConnect, we bring our experts directly into your production – no travel costs, no waiting. Activate remote support now and ensure your productivity.
Your direct line.We’re here for you.
Technical Support and Service
+1 517 655 7107
Spare parts
+1 517 655 7166